Contact Us

Our care team can help with styling, sizing, gifting, delivery and product questions.

How we can help

Use the form below for order support, returns, warranty enquiries, product guidance, accessibility assistance or help choosing a gift.

Include the helpful details

For an existing order, include the order number and purchaser email. For a product issue, add the product name, a clear description and photographs where relevant. Please do not send payment-card details through the form.

Response time

We aim to respond within two business days, Monday to Friday, excluding Queensland public holidays. During launches and peak gifting periods, replies may take a little longer.

Time-sensitive changes

If an address, product option or personalisation detail is incorrect, contact us immediately. Changes cannot be guaranteed once fulfilment or preparation has begun.

Get in touch

Support

Frequently asked questions

Helpful guidance before you send us a message.

How quickly will I hear back?

Most customer-service replies are best handled within normal business hours, with gifting and order questions answered as quickly and clearly as possible.

Can you help with gifting and sizing?

Yes. This is the right place to ask about personalised gifting, sizing questions, product recommendations, or choosing the most suitable finish.

Who should I contact about shipping or returns?

Use this form for delivery, returns or order support and our care team will direct your request.