Delivery & Returns
Gift-ready, carefully packed and supported from order to arrival.
Before dispatch
In-stock pieces are currently planned for preparation within 1–2 business days. Personalised pieces require approximately 3–5 business days before dispatch. Business days exclude weekends and public holidays.
Orders containing both personalised and non-personalised pieces may be held until every item is ready.
Australian delivery
Standard Australian delivery is currently planned to be complimentary on orders over AUD $100. Available services, charges and estimates are displayed at checkout.
Delivery estimates begin after dispatch. Peak periods, weather, carrier disruption and remote destinations may affect timing.
Tracking your order
A dispatch confirmation is emailed when the parcel leaves Valoraie and includes tracking where available. Tracking may take time to show its first carrier scan.
Return window
Unworn, non-personalised pieces may be returned within 30 days of delivery in original condition with tags and packaging. Earrings must remain unworn for hygiene reasons.
Personalised and excluded items
Personalised or customised pieces cannot be returned for change of mind. This does not affect rights if an item is faulty, damaged on arrival or materially different from the approved order.
How to start a return
- Contact our care team with the order number and item details.
- Wait for eligibility confirmation and return instructions.
- Pack the piece securely and keep proof of lodgement.
Do not send a return before receiving instructions. Unauthorised parcels may be delayed or unable to be matched to an order.
Refunds and exchanges
Approved refunds are issued to the original payment method after inspection. Payment-provider processing time is additional. The final exchange workflow and return shipping charges must be confirmed before launch.
Faulty or incorrect items
Contact us promptly with the order number, a description and clear photographs. We will assess the appropriate repair, replacement, refund or other remedy under the warranty and applicable Australian Consumer Law.
Carrier services, rates, return address and service timeframes remain subject to pre-launch operational confirmation.
Clear return window
Eligible pieces may be returned within 30 days of delivery.
Care-team support
We’ll confirm eligibility and provide the next steps for your return.
Gift order support
Clear guidance on return options and exceptions for gift orders.
Support
Returns and exchanges
Return window
Unworn, non-personalised pieces may be returned within 30 days of delivery with all original packaging.
How returns work
Contact our care team with your order number and the item you wish to return. We will confirm eligibility and provide return instructions.
Exceptions
Personalised pieces cannot be returned unless faulty. Earrings must remain unworn for hygiene reasons.
