Your information
Privacy Policy
This draft describes the intended Australian store practices. Business identity, contact details, service providers, retention periods and cross-border disclosures must be confirmed by qualified counsel before launch.
Information we collect
We may collect information you provide when placing an order, creating an account, contacting customer care, joining marketing communications or participating in a promotion. This may include your name, contact details, delivery and billing addresses, order information, preferences and communications.
Payment details are processed by approved payment providers. We may also receive device, browser, approximate location, cookie and interaction information when you use the store.
How we use information
- Process payments, fulfil orders and provide delivery updates.
- Respond to enquiries, returns, warranty requests and account support.
- Protect customers and the store from fraud, misuse and security threats.
- Improve products, content, navigation and store performance.
- Send marketing where consent or another lawful basis applies.
- Meet legal, tax, accounting and regulatory obligations.
When information is shared
Information may be shared with providers supporting ecommerce hosting, payments, fraud prevention, fulfilment, delivery, customer care, analytics and communications. Providers receive only the information reasonably needed to perform their services and are expected to handle it appropriately.
Information may also be disclosed where required by law, to protect legal rights, or as part of a legitimate business transaction subject to applicable safeguards.
Retention and security
Information is retained for as long as reasonably necessary for the purpose collected, including order support, legal obligations, dispute resolution and fraud prevention. Reasonable administrative and technical measures are used to protect information, but no online system can be guaranteed completely secure.
Your choices and rights
Depending on applicable law, you may request access to or correction of personal information, ask questions about its use, withdraw marketing consent or request deletion where retention is not legally required.
You can unsubscribe from marketing using the link in a message. Cookie choices can be managed through the store’s consent controls and browser settings.
Privacy enquiries
Contact the Valoraie care team with the subject “Privacy” for questions or requests. Identity verification may be required before information is disclosed or changed.
