Make it personal
Personalisation Guide
A thoughtful detail, checked carefully and designed to hold meaning for years to come.
Personal details are prepared from the choices submitted with your order.
Review characters, spelling, finish and product options before checkout.
Personal pieces require additional preparation before dispatch.
Personalised pieces have different change and return conditions.
What can be personalised
Personalisation is available only where the product page shows a personalisation option. Depending on the design, this may include an initial, name, date or other approved character selection.
- Available characters and limits are shown on the product page.
- Finish, chain length and other product options are selected separately.
- The personalised detail is prepared exactly from the information submitted with the order.
Personalisation options vary by design. If an option is not shown, that piece is not currently available for customisation.
Before you order
Take a final moment to check the detail as it should appear. Capitalisation, character choice and spelling all matter.
- Choose the product, finish and size.
- Enter the personal detail exactly as required.
- Review the full order before completing checkout.
If you are gifting the piece, confirm the recipient’s preferred spelling and allow enough time for preparation and delivery.
Timing and delivery
Personalised pieces currently require approximately 3–5 business days of preparation before dispatch. Delivery time begins after dispatch and is additional to the preparation period.
Orders containing personalised and non-personalised pieces may be held until the complete order is ready. Contact our care team before ordering if timing is important.
Changes and returns
Work may begin shortly after an order is placed. Contact us immediately if a detail is incorrect; changes cannot be guaranteed once preparation has started.
Because personalised pieces are created for a specific customer, they cannot be returned for change of mind. This does not affect remedies available if an item is faulty or does not match the approved order details.
Caring for a personal piece
Store personalised jewellery separately, keep it away from cosmetics and chemicals, and wipe it gently after wear. Fine engraving and pavé details should not be cleaned with abrasive products.
For finish-specific instructions, read the Materials & Care guide.
